Showing posts with label hp and compaq. Show all posts
Showing posts with label hp and compaq. Show all posts

HP Scanner Automatic Document Feeder

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Here is my thought about Hp scanner automatic document feeder.

This document feeder is a handy product which currently costs about GBP160 to buy. It is cheaper in the US at $199.

WHAT IS IT?

The HP Scanjet Automatic Document Feeder attaches to HP Scanjets and is compatible with the Scanjet 5100, 5200, 6200 and 6300 series scanners. It then scans documents automatically.

WHAT DOES IT DO?

You put up to 25 pages of loose paper in it and click a button.

The loose pages will then be scanned into your computer. Wow! Now if you only scan one document a day, you might not want to shell out 160 for one of these, but if you do a lot of it, or pay someone to stand over a scanner and do it for you, the economics of this might start to make sense.

INSTALLATION:

Attaching it to your scanner is simple: you take the original lid of your scanner off by lifting it vertically and the docment feeder slides into the attachment holes in the lid. There is actually a socket in the back of the compatible scanners which is designed to take the document feeder and you plug the feeder into it (not surprisingly!)
USE

The automatic document feeder is hinged so you can lift it up if you don't want to use it, but you just want to manually scan something in the usual way. This is a good feature because it means that once you've bought it it can just stay on all the time. You do still want to scan manually things like photographs or anything on a funny sized bit of paper.
You put the paper in it by moving the blue lever at the back of the scanner to position 1, then you put the papers you want to scan in the feeder face up with the first page on top. It copes best with A5 and A4 documents though it can cope with legal size, hich may well be useful for some people. Once the papers are in place, you move the lever back to 3. I don't know what you do with position 2 though!

ADVANTAGES:

You can use your existing scanner (provided you have a compatible one) and turn it into an automatic one, rather than have to replace a perfectly good machine in order to get better functionality.

You no longer have to stand over the scanner for half an hour at a time!
Using the TWAIN driver that HP supply with their scanners you can set this to scan all the pages at once and use it with Omnipage, Readiris or something similar to turn scanned pages into usable Word documents automatically.
This is great if you've lost the original soft copies of things (in the old days we just ended up retyping stuff) or have other OCR needs.

DISADVANTAGES:

In operation, this is a quite noisy.

The thing it doesn't do for you if scan direct from a book - it is designed for loose leaf pages. So if you want to scan in a few pages from a book you have to photocopy them first then put the copies in the feeder, which results in poorer quality and a waste of time, since you've had to stand over the photcopier anyway so you might just as well have scanned directly (though of course scanning is much slower than copying.)
It's quite expensive for something that only does 25 pages at once then you have to press the lever and insert some more. -You might find it is worth paying more to get a bigger beast, or just not paying at all!

HP and Compaq support

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Here the fact about HP and Compaq support.

Nowadays, companies have several types of support for their products. Support is intended to make the customer feel good about what they bought, it is intended to let the customer know that the company is there for them. Computer companies have them, even cosmetic companies have them- like Cover Girl. The HP customer support is one that I am very familiar with because I tend to buy HP printers and just recently bought an HP computer.

Why do I buy HP computers? I don't know- because everyone else does?!?!? I haven't done any statistical analysis on which printers can print the most pages in a minute. All I know is that in my mind, a good printer is synonymous with HP.
But. let me tell you a true little story I had with HP and HP support:

It was a fine March day in 2006. I was sitting in my home, eating some candy and drinking a Slurpee, and printing some documents. Then all of a sudden my printer just stopped working. Out of nowhere. I don't have a degree in Technology, but my technological skills are quite advanced, so I looked at the printer, analyzed it and realized that absolutely nothing was wrong with it. Ok, I tried printing again. Nothing. How could this printer, which stood by me so faithfully in grad school, be betraying me now?!?!?! How baby, how (at that point, I had a bound with my HP printer). So I decided to go online and query the type of printer I had. Guess what world? When I queried my HP printer I found HUNDREDS of complaints concerning this printer. Not only that, but I saw an article from HP acknowledging that the printer was faulty and therefore HP was giving refunds during a certain time, like from December to February.
With this newfound knowledge, I went onto the handy dandy HP interactive Live Chat and got an HP'er:

HP : Good Morning, How may I help you?
Me: Hello my friend. I am having problems with my printer
HP: Ok, did you check the ink, is there ink? Did you check the paper, is there a jam?
Me: I have checked all of that. The problem has nothing to do with me, it's you.
HP: How, tell me the problem
Me: The printer stopped working. Your printer has a fault.
HP: I don't think so. Did you check the cords, maybe it is bent. Did you drop the printer, how long have you had it?
Me: 2 years
HP: It is kind of old. Maybe you dropped it while you were moving.
Me: But it was working PERFECTLY and then it just died.
HP: I am sorry about that. HP is here to help you.
Me: You need to send me a new printer.
HP: How? We have new ones that you
can buy for $120. Oh they are so wonderful!
Me: My computer not working is your fault, not mine. And I have proof!
HP: Proof , what proof?
Me: Go to this website, read it, do you see it ( I gave the HP guy a website I had found)
HP: (silence)
Me: Do you see the part where HP acknowledged that this printer was faulty
HP: Yeah, but unfortunately for you , the time period is over.

HP is not exchanging those printers anymore
Me: So what am I supposed to do with this faulty printer I bought from you?
HP: You can purchase the one I told you about. Oh, it works great, you'll love it.
Me: I don't think so. Someone in HP needs to send me a new printer.
HP: Miss, miss, are you there? HP is sorry for the inconvenience but we appreciate your business. Please check out our website and search the site for new products. Can I help you with anything else today?
Me: You haven't even helped me to begin with. I put all my trust in you. I trusted HP. I was faithful to you and this is how you're going to treat me?
HP: I am sorry you are unhappy.
Me: Unhappy? I feel betrayed! How could HP do this to me. I remain faithful and loyal to you, and this is how you treat me at the end? I have told all my friends to believe in you, and this is what you do to me?
HP: I am sorry.
Me: Sorry isn't enough, what are you going to do?
HP: There is nothing I can do. Do you need help with anything else?
Me: No.
HP: Thank you so much for calling HP. Have a great day.

Needless to say, I got no help with the "HPChat guy" who was supposed to support all of my needs. Unfortunately, what the HP Chat guy didn't know was that I love to write letters and I will write and write until I get what I need. So I went onto HP's actual website where they have a place where you can leave comments. They also have a place where you can choose who you want your email to go to . Well everyone, I chose to send my letter to the President of HP. Yes, I sure did. In my letter , I informed the President, Mr. Hurd, about my printer, how HP knew it was faulty, yet I was getting no help. Then I pressed "SEND."

The next day I got a call from India. You know how it is, everyone outsources nowadays. His name was "Roger", that was his Americanized name, his real name was probably Raj ( I have a lot of Indian friends, so I know). So he calls me from India meaning that it was like 1 am Indian Time. He called me and informed me that he was aware of my problems and was going to do everything in his power to help me. Really? According to him, he got an email and was instructed to help me. Hmm, interesting. He gave me an address in California and told me to send my old printer there. Once I did that, HP would send me my new printer. At first I was hesitant, what if HP forgets to send me my printer? Anyways, considering that the guy was calling me from India, I cut him some slack and did what he said. I think at the end of the day, they ended up sending me a brand new printer with a pre-paid postage envelope/box and I used that pre-paid box to send them my old printer because they absolutely wanted the dysfunctional printer back.

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